At Suryanis Silks, every saree is hand-picked and thoroughly checked for quality before it is dispatched to you. We take great pride in our heritage and craftsmanship. However, we understand that there may be rare instances where you need to reach out to us regarding an order.

Please read our policy carefully before making a purchase.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only under the following circumstances:

• Defective Product: If the saree has a genuine manufacturing defect (e.g., a tear, major stain, or weaving error that is not a characteristic of handloom).

• Wrong Item: If you received a different product than what you ordered.

Timeline: You must inform us within 48 hours of receiving the delivery.

2. Non-Returnable Items

To maintain hygiene and quality standards, the following items are NOT eligible for return or exchange:

• Sarees with Detached Blouse Pieces: Once the blouse piece is cut from the saree, we cannot accept it back under any circumstances.

• Customized Items: Sarees where Fall & Pico have been done, or tassels/kuchu have been added at your request.

• Used/Altered Items: Products that have been worn, washed, ironed, or show signs of use (perfume/sweat odors).

• Sale/Clearance Items: Products bought during specific discount sales are final.

3. The “Handloom” Disclaimer (Please Read)

A significant portion of our inventory (Pure Mysore Silk, Kanjivarams) consists of handloom products.

• Weaving Irregularities: Slight unevenness in the weave, minor thread pulls, or small knots are not defects. They are the hallmark of authentic hand-woven silk and confirm that the product is not machine-made.

• Color Variations: We make every effort to photograph our sarees in natural light. However, colors may vary slightly due to screen brightness and device settings. A slight difference in shade is not a valid reason for return.

4. Mandatory Unboxing Video

To process a claim for a damaged or wrong product, we require an Opening/Unboxing Video.

• The video must be recorded without cuts/pauses, showing the parcel from all sides before opening and the defect clearly.

• Without this video proof, we cannot accept claims of damage during transit.

5. How to Initiate a Return

1. Contact Us: Email us at [Insert Email] or WhatsApp [Insert Number] within 48 hours of delivery.

2. Submit Proof: Attach your Order ID, clear photos of the defect, and the Unboxing Video.

3. Approval: Our team will review the request. If approved, we will provide you with the return shipping address.

4. Reverse Pickup: We will attempt to arrange a reverse pickup. If our courier partners do not serve your pin code, you may be asked to self-ship the item via a reliable courier (we will reimburse shipping costs up to ₹150).

6. Refund & Exchange Process

• Exchanges: Once we receive the returned item and verify its condition, we will dispatch the replacement item.

• Store Credit: If the exact replacement is not available, we will issue a Store Credit/Gift Card for the full amount, valid for 6 months.

• Refunds: Cash refunds are processed only for genuine manufacturing defects where a replacement is not possible. Refunds will be credited to the original payment source within 7-10 business days after the return is verified.

7. Cancellations

• Before Shipping: You can cancel your order within 24 hours of placing it (provided it has not been shipped or sent for Fall/Pico). A full refund will be issued.

• After Shipping: If the order has already been dispatched, it cannot be cancelled.

For International Orders (Outside India)

Due to high shipping costs and customs regulations:

• All International Orders are Final Sale. We do not offer returns or exchanges for international shipments unless the product is severely damaged.

• In the rare event of a refund, shipping charges and customs duties are non-refundable.