Welcome to www.suryanis.com (hereinafter referred to as “the Website”). The Website is owned and operated by Suryanis Silks, located in Mysore, Karnataka.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide you with a seamless shopping experience.

A. Personal Information You Provide: When you register, make a purchase, or sign up for our newsletter, we may collect:

• Identity Data: Name.

• Contact Data: Delivery address, billing address, email address, and phone number.

• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

B. Payment Information: We do NOT store your credit/debit card details. All payment transactions are processed through secure, third-party payment gateways (such as Razorpay, PhonePe, or Stripe). These gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

C. Automated Information (Cookies): When you visit our site, we automatically collect certain information about your device, including your IP address, browser type, and operating system. We use cookies to remember your preferences (like keeping items in your cart) and analyze website traffic.

2. How We Use Your Information

We use the data we collect for the following purposes:

• Order Fulfillment: To process and deliver your orders, including sending order confirmations and shipping updates.

• Customer Support: To respond to your inquiries via email (support@suryanis.com) or phone.

• Marketing: To send you promotional emails about new collections (e.g., Kanjivaram arrivals), offers, and store news. You can opt-out of these at any time.

• Site Improvement: To improve our website layout and product offerings based on user behavior.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We only share information with third parties necessary to run our business:

• Logistics Partners: We share your name, address, and phone number with courier services (e.g., DTDC, Delhivery, Blue Dart) to ensure delivery.

• Payment Processors: To facilitate secure transactions.

• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data. Our website uses SSL (Secure Socket Layer) technology to encrypt data during transmission.

However, please be aware that no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, Facebook, WhatsApp). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your data (subject to legal retention requirements for tax/accounting).

• Opt-out of marketing communications by clicking the “Unsubscribe” link in our emails.

7. Governing Law

This Privacy Policy and your use of the website are governed by the laws of India. Any disputes arising out of this policy shall be subject to the exclusive jurisdiction of the courts in Mysore, Karnataka.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

• Email: support@suryanis.com

• Phone: +91 88840 40499

• Address: Suryanis Silks, 912, Zoo Rd, Indira Nagar, Ittige Gudu, Mysuru, Karnataka 570010, India